Hi ESB --
I just wanted to mention we decided to go with Bario-Neal to re-set the ruby from my dude's mom's ring. It worked out great; I went with the rose gold I wanted and am happy with the results.
I guess the moral of the story is go with the small, ethically run businesses whose aesthetic you like rather than the tacky jewelry store that happens to be within walking distance from your apartment.
Here are some pictures -- I don't have a good "before" shot but the after is definitely waaaaay better!
OMG YOU ACTUALLY TOOK MY ADVICE