Tuesday, October 26, 2010
photographer gone AWOL
We hired an amazing photographer for our wedding. She came from several states away to work with us, and we were so excited to have her there. A week after the wedding, she sent us some teaser images that were awesome, with the promise of having the rest of the photos done in a week.
Fast forward to 5 weeks after the wedding, and we finally got *some* of the photos back. At this point, my MIL was beginning to frame cell phone shots, so we were very relieved to see something. The photographer explained that she was 3/4 of the way done and that we'd see the rest in 10 days. There were only 110 photos in the group she posted on her website, only two of which were of our ceremony. There were no detail shots and nothing of my large extended family. She was with us for 9 hours on the wedding day, so I know she got those shots. I emailed her back saying I was thrilled with what we had, but nervous about the things that were missing.
Well, I never heard back. So, a week later I tried again. Nothing. Another week went by and I decided to call. No answer. I left a message which went unreturned. Finally another week later I sent another email, saying I was feeling like a stalker and that I know she's busy, but to please just let us know that what's happening. In every email and in the phone message, I stressed that we were so happy with her work but just needed clarification on what we could expect next.
Nada. At this point our wedding was 2 months ago and we still don't have all of our pictures. I don't know what to do next. My husband wants to give her another few weeks and then call a lawyer. I'm not sure. She has a blog and has been updating it a couple of times a week, so I know there's nothing weird happening with her life that would cause this.
What would you do?
I would write a letter. A very firm letter.
I don't think it's time to call in a lawyer just yet. Chances are something went wrong and she's scrambling to make it right. (See: this comment from Our photographer "lost" the reception pics)
But you do need to get her attention.
(Image from Vintage Diary via Laurel Thompson)